Privacy Policy

Stirling House (Pty) Limited · Registration number 2025/451705/07

Language: Automatic translations are provided for convenience only. The English version of this policy is authoritative.

INTRODUCTION

This Privacy Policy (Privacy Policy) describes how Stirling House (Pty) Limited and www.stirlinghouse.co (Stirling House) and its related companies (Company, us, we and our) collect, use and share Personal Information (as described below) insofar as its collection is related to our website terms of service (Terms) and the reasons for which you, as the user of our website (user, you, your) are accessing our website and/or other related, company owned or operated platforms. Capitalised terms used in this Privacy Policy shall have the same meanings ascribed to them in our Terms, unless specifically otherwise defined in the provisions of this Privacy Policy to follow. This Privacy Policy shall govern the provision, collection and use of Personal Information, as this relates to your provision of such data when using or accessing our website or other platforms.

This Privacy Policy shall form an integral part of our Terms (as included therein by reference) and should be taken to form a part thereof despite being separated on our website. By accessing our website and/or platforms and/or otherwise having involvement with the Company and/or any project run or controlled by the Company (in lieu of separate privacy policy provisions), you are agreeing to the provisions of this Privacy Policy and consenting to our collection, use, disclosure, retention and protection of Personal Information as described in more detail herein.

We reserve the right to amend or update this Privacy Policy at any time without prior notice to you. It shall be your responsibility to review this Privacy Policy periodically and update yourself with any changes that might have been made. By continuing to use or access our website and/or platforms, you are agreeing to the terms of this Privacy Policy in full.

PERSONAL INFORMATION

For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (POPIA). We also subscribe to the principles for electronically collecting personal information outlined in POPIA, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy, and confidentiality of Personal Information in our possession.

In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.

In utilising our website, using our services or otherwise if your Personal Information is submitted to us through a lead generation service, users may be asked to provide the following information (Personal Information):

• First Name
• Surname
• Email
• Physical Address
• Phone Number
• Language
• Race
• Sex
• Pregnancy
• Marital status
• Religion
• Culture
• Disability
• Medical History
• Financial History
• Age
• Information relating to education
• Employment History

We will attempt to limit the types of Personal Information we process to only that to which you consent to (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, lead generation, MMS and other mobile services), but, to the extent necessary, your agreement to these this Privacy Policy constitutes your consent as contemplated in section 69 of POPIA. Where necessary, we will seek to obtain your specific consent in future instances should we deem same required by law and where your consent herein might not be lawfully sufficient.

We will not collect, use, or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law.

By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

• The provision and performance of our services to you
• The provision of marketing related services to you by us
• Responding to any queries or requests you may have
• Developing a more direct and substantial relationship with users
• Developing an online user profile
• For security, administrative and legal purposes

Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

While we cannot ensure or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database.

Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy or as required by applicable legislation.

The Personal Information we collect from users shall only be accessed by our employees, representatives, and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.

We shall have the right, but shall not be obliged, to monitor or examine any information and materials including any website link that you publish or submit to us for publishing on our website. You shall be solely responsible for the contents of all material published by yourself.

We constantly review our systems and data to ensure the best possible service to our users. We do not accept any users, or representatives of users, under 18 years of age or who otherwise does not have the relevant capacity to be bound by this Privacy Policy.

We will not sell, share, or rent your Personal Information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of our services and/or the marketing thereof.

LOG FILES

When you visit the website, even if you do not create an account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer's operating system, language settings, and broad demographic information. This information is aggregated as anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Information that you supply to us. This information is not shared with third parties and is used only within the Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different from that stated above, without your explicit permission.

DISCLOSURE AND USE OF PERSONAL DATA

We may disclose your Personal Information to the following persons for the purposes of our rendering our services to you, and for those reasons recorded above:

• Suppliers
• Affiliated Companies
• Representatives

If our services are provided in conjunction with, or by involvement of third parties, such third parties may need to have your Personal Information in order to fulfil your request.

COOKIES

We use Cookies to collect and store information about you to help provide you with a better, faster and safer experience and for advertising and marketing purposes. We may receive information about you such as your IP address, hardware model and other information about the device you are accessing our website and/or other platforms from.

A Cookie is a small text file (typically consisting of letters and numbers) placed in the memory of your browser or device when our website or platforms are accessed. Cookies allow a website to recognise a particular device or browser.

The two types of cookies used on the Website are described below:

Session Cookies: These are used to maintain a so-called 'session state' and only lasts for the duration of your use of the website. A Session Cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the platform to function optimally but are not used in any way to identify you personally.

Permanent cookies: These Cookies permanently store a unique code on your computer or smart device hard drive-in order to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the Cookies directory of your browser installation. Permanent Cookies are not required for the website to work but may enhance your browsing experience.

LINKS FROM THE WEBSITE

The services available through the website may contain links to other third-party websites, including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms (Third Party Websites). If you select a link to any Third Party Website, you may be subject to such Third Party Website's terms and conditions and/or other policies, which are not under our control, nor are we responsible therefor.

Hyperlinks to Third Party Websites are provided "as is", and we do not necessarily agree with, edit or sponsor the content on such Third Party Websites.

We do not monitor or review the content of any Third Party Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of other websites, either.

Users should evaluate the security and trustworthiness of any Third Party Website before disclosing any Personal Information to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of Personal Information.

APPLICATION OF THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT 25 OF 2002 (ECT Act)

Data Messages (as defined in the ECT Act) will be deemed to have been received by us if and when we respond to the Data Messages.

Data Messages sent by us to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.

Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between us and users.

Information to be provided in terms of section 43(1) of the ECT Act:

Users warrant that Data Messages sent to us from any electronic device, used by such user, from time to time or owned by such user, were sent and or authorised by such user, personally.

DATA CHOICES AND LODGING OF COMPLAINTS

You may send requests about Personal Data to info@stirlinghouse.co requesting us to change contact choices and update your Personal Data. You may typically remove and reject Cookies with your browser settings (where any are in use). Many browsers are set to accept Cookies until you change these settings.

We only process your Personal Information in compliance with this Privacy Policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your Personal Information or are unsatisfied with how we have handled your Personal Information, you have the right to lodge a complaint with the Information Regulator:

Telephone: +27 (0) 10 023 5207;
Email: inforeg@justice.gov.za

CONTACT US

This website is owned and operated by Stirling House (Pty) Limited.

Website - located at www.stirlinghouse.co

Email address: info@stirlinghouse.co